Privacy Policy

1. Who we are

VagSync Technologies FZCO is registered in the Dubai Silicon Oasis Integrated Free Zone (DSO-IFZA), United Arab Emirates. We handle personal data in line with applicable UAE law, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL).

2. Information we collect

• Information you give us: your name, email address, phone number, company, and the details of your project when you use our contact form or contact us by email, phone, or WhatsApp.
• Information collected automatically: technical data such as IP address, browser and device type, and pages viewed, collected through server logs and the analytics tools described below.
• Information shared during a project: materials a client shares with us for a project are handled under the agreement and any non-disclosure agreement (NDA) for that project.

3. How we use information

We do not sell personal data.

• To respond to enquiries and prepare proposals.
• To deliver and support the services we are engaged to provide.
• To keep the website secure and prevent abuse.
• To understand how the website is used and improve it.
• To meet our legal and regulatory obligations.

4. Analytics and cookies

This website uses Google Analytics to measure visits and Vercel Speed Insights to measure performance. These services may use cookies or similar identifiers. You can block or delete them in your browser settings or use the opt-out tools the providers offer. We use them to understand how the website is used, not to sell data or run advertising on it.

5. Client materials

Code, documents, data, and other materials that clients share with us are confidential and are governed by the agreement and NDA for the relevant project, which take priority over this policy. Unless an agreement says otherwise, we do not use client materials to train public AI models or for the benefit of other clients.

6. Who we share information with

We use service providers to run the business, such as website hosting, email delivery, and analytics. They process personal data only to provide those services. Some of them may store or process data outside the UAE, and where that happens we take reasonable steps to make sure the data stays protected. We may also disclose information where the law requires it or to protect our legal rights.

7. How long we keep information

We keep personal data only for as long as it is needed for the purposes described in this policy, or for as long as the law or a contract requires. After that we delete it or make it anonymous.

8. Security

We use reasonable technical and organisational measures to protect personal data against loss, misuse, and unauthorised access. No system is completely secure, so we cannot guarantee absolute security.

9. Your rights

Subject to applicable law, you can ask us for a copy of the personal data we hold about you, ask us to correct it, restrict or object to how we use it, or delete it. To make a request, email info@vagsync.com from the address you used to contact us. We may need to confirm your identity first, and we may keep some records where the law requires.

10. Children

This website is intended for businesses and is not directed at children. We do not knowingly collect personal data from children.

11. Changes to this policy

We may update this policy from time to time. The revision date at the top of the page shows when it last changed.

12. Contact and jurisdiction

For questions about this policy, contact us at info@vagsync.com or at DSO-IFZA, Dubai Silicon Oasis, Dubai, United Arab Emirates. This policy is governed by the laws of the Emirate of Dubai and the federal laws of the UAE, and any dispute falls under the courts of Dubai.